FAQs

How to use:

Once you create your account, you'll start receiving text messages from us with incredible bundle offers with products from your favorite luxury cosmetics brands. These exclusive promotions are always different, and they are only available for ~24hrs, while supplies last. After you receive a text, you can respond to our text message with the number of units you would like to order (maximum of 5 units). Your message will automatically place an order and our system will use the information on your profile that you provided during sign-up, saving you the hassle of completing a lengthy check-out process. All products are sold on an "as is" basis, and all sales are final. You cannot place an order via email. We don't process order cancellations or modifications. Having your profile updated before placing an order is very important.

Why do we need to give our credit card information and shipping address?

Entering your credit card information and shipping address when you sign up will make the purchase much more seamless. Textual will only share your mobile number with us, and, if you make a purchase, your purchase details and shipping address. This way, when you text back with an order quantity, the system will automatically be able to use the credit card on file and prepare the package to ship to your doorstep!

Can you place an order for prior promotions?

No, promotions are active for around 24 hours only, while supplies last. Once a new promotion has been sent, you will no longer be able to purchase a previous bundle. All orders placed will go to the latest active campaign.

How do I modify my account (credit card and address)?

Modify the information you have on file by replying ACCOUNT to our text messages or visiting https://go.textual.com

Can I change my address after I place an order?

You are responsible for having the correct information on file. Once an order is placed, we will not be able to modify the shipping address on our end. Please visit the link below to the UPS website once you have received the tracking information, and create an account to change the address: https://www.ups.com/us/en/services/tracking/mychoice.page For future orders make sure to modify the address on file by replying ACCOUNT to our text messages or visiting https://go.textual.com

I never received my package, but it has been marked as delivered:

Please contact UPS to start a claim regarding this package, we cannot start the claim with UPS directly. UPS is responsible for the delivery and since tracking information shows the package was delivered correctly, we are not able to process a reshipment or refund.